Golf Club Member Guide

Welcome to the Golf Club Member Guide! This comprehensive guide covers everything you need to know to make the most of your ReadyGolf membership. From booking tee times to managing your profile, this guide will help you navigate all member features and services.

🎯 Member Overview

As a Golf Club Member, you have access to a comprehensive suite of features designed to enhance your golfing experience. ReadyGolf makes it easy to book tee times, manage your profile, track your game, and stay connected with your club.

Key Features

• Tee-Time Booking: Real-time booking with dynamic pricing
• Profile Management: Complete golf profile with handicap tracking
• Digital Membership Card: QR code access to club facilities
• Lesson Booking: Schedule lessons with club coaches
• Payment Management: Easy payment processing and account management
• Mobile Access: Full mobile experience with Progressive Web App

Member Dashboard

Your Member Dashboard provides quick access to all your golfing activities:

• Upcoming Bookings: View and manage your tee time bookings
• Recent Activity: Track your recent golfing activity
• Quick Actions: Common member tasks and features
• Club Updates: Latest club news and announcements

👤 Profile Management

Personal Profile Setup

Initial Profile Configuration

1. Account Creation

   • Complete registration with email verification
   • Set up secure password and security preferences
   • Add basic personal information
   • Upload profile photo (optional)

2. Golf Profile Setup

   • Add your current handicap information
   • Specify your preferred tee preferences
   • Set up playing preferences and restrictions
   • Add golf history and achievements

3. Club Selection

   • Choose your primary golf club
   • Select your membership tier
   • Complete club-specific registration requirements
   • Set up club-specific preferences

Profile Customisation

• Personal Information: Update contact details and personal information
• Golf Preferences: Manage playing preferences and restrictions
• Notification Settings: Configure communication preferences
• Privacy Settings: Control profile visibility and data sharing

Handicap Management

HNA Integration

• Automatic Synchronisation: Handicap data automatically synced with HNA
• Score Submission: Submit scores directly through the platform
• Handicap Updates: Real-time handicap updates and calculations
• Historical Data: Access complete handicap history and trends

Manual Handicap Management

• Score Entry: Manually enter scores if needed
• Handicap Calculation: Automatic handicap calculation and updates
• Performance Tracking: Track handicap trends and improvements
• Goal Setting: Set handicap improvement goals and track progress

⏰ Tee-Time Booking

Booking Process

Finding Available Times

1. Browse Availability

   • Select your preferred date and time
   • View available tee times in real-time
   • Filter by course, time, and price
   • See dynamic pricing based on demand

2. Booking Selection

   • Choose your preferred tee time slot
   • Select number of players (1-4)
   • Add playing partners if applicable
   • Review pricing and any applicable fees

3. Confirmation & Payment

   • Review booking details
   • Select payment method
   • Complete payment processing
   • Receive booking confirmation

Advanced Booking Features

• Recurring Bookings: Set up regular tee time bookings
• Group Bookings: Book for multiple players at once
• Guest Invitations: Invite guests to join your booking
• Waitlist Management: Join waitlists for popular times

Booking Management

Managing Existing Bookings

• View Bookings: Access all your current and past bookings
• Modify Bookings: Change booking details or playing partners
• Cancel Bookings: Cancel bookings with applicable policies
• Reschedule: Move bookings to different times or dates

Booking Policies

• Cancellation Windows: Understand cancellation timeframes
• No-Show Policies: Know the consequences of missed bookings
• Refund Policies: Understand refund and credit policies
• Booking Limits: Know your booking limits and restrictions

🏆 Lesson Booking

Coach Selection

Finding the Right Coach

• Coach Profiles: Browse coach profiles and specialities
• Reviews & Ratings: Read reviews from other members
• Availability: Check coach availability and scheduling
• Specialities: Find coaches for specific areas of improvement

Lesson Types

• Individual Lessons: One-on-one coaching sessions
• Group Lessons: Group coaching and clinics
• Playing Lessons: On-course instruction and playing
• Specialty Lessons: Focus on specific aspects of the game

Booking Process

Scheduling Lessons

1. Coach Selection

   • Browse available coaches
   • Review coach profiles and specialities
   • Check coach availability and pricing
   • Read reviews and ratings

2. Lesson Booking

   • Select lesson type and duration
   • Choose preferred date and time
   • Review lesson details and pricing
   • Complete booking and payment

3. Lesson Management

   • Receive lesson confirmation
   • Access lesson preparation materials
   • Track lesson history and progress
   • Schedule follow-up lessons

Lesson Tracking

• Progress Notes: Access coach notes and feedback
• Performance Tracking: Track improvement over time
• Goal Setting: Set and track improvement goals
• Lesson History: Complete lesson history and outcomes

💳 Payment & Billing

Payment Methods

Setting Up Payments

• Credit/Debit Cards: Add and manage payment cards
• Bank Transfers: Set up direct bank transfers
• Member Account: Use club account credits
• Digital Wallets: Support for digital payment methods

Payment Management

• Payment History: View complete payment history
• Transaction Details: Access detailed transaction information
• Payment Methods: Manage multiple payment methods
• Billing Preferences: Set up billing and payment preferences

Account Management

Member Account

• Account Balance: Check your club account balance
• Credit Management: Add credits to your account
• Spending History: Track account spending and usage
• Auto-Recharge: Set up automatic account recharge

Billing & Invoices

• Invoice Access: View and download invoices
• Billing History: Complete billing and payment history
• Payment Reminders: Receive payment due reminders
• Billing Support: Get help with billing questions

📱 Mobile Experience

Progressive Web App

Mobile Features

• Full Mobile Access: Complete platform access on mobile devices
• Offline Capabilities: Access key features without internet connection
• Push Notifications: Receive important notifications and updates
• Touch-Optimised: Optimised for touch interaction and mobile use

Mobile Booking

• Quick Booking: Fast and easy mobile booking process
• Location Services: Find nearby courses and facilities
• Mobile Check-in: Check in for bookings using mobile device
• QR Code Access: Use mobile device for facility access

Mobile App Features

• Real-Time Updates: Live updates for bookings and availability
• Mobile Payments: Secure mobile payment processing
• Photo Sharing: Share photos and experiences with other members
• Social Features: Connect with other club members

🏌️ Golf Game Management

Score Tracking

Score Entry

• Manual Entry: Enter scores manually after each round
• Automatic Tracking: Automatic score tracking with connected devices
• Score Validation: Validate scores for accuracy and compliance
• Historical Data: Access complete score history and trends

Performance Analytics

• Score Trends: Track score trends and improvements
• Statistical Analysis: Detailed statistical analysis of your game
• Performance Goals: Set and track performance goals
• Improvement Tracking: Monitor improvement over time

Game Statistics

• Round Statistics: Detailed statistics for each round
• Performance Metrics: Key performance indicators and metrics
• Comparison Tools: Compare performance with previous periods
• Goal Tracking: Track progress toward performance goals

🏢 Club Services

Digital Membership Card

Card Features

• QR Code Access: Use QR code for facility access
• Digital Display: Display membership card on mobile device
• Access Control: Control access to different club facilities
• Security Features: Secure digital card with authentication

Card Management

• Card Access: Access your digital membership card anytime
• Usage Tracking: Track card usage and access history
• Security Settings: Manage card security and access settings
• Support: Get help with card issues and problems

Club Communications

Communication Channels

• Email Notifications: Receive important club communications
• SMS Alerts: Get urgent notifications via text message
• In-App Messages: Receive platform notifications and updates
• Club Newsletters: Access club newsletters and announcements

Communication Preferences

• Notification Settings: Control what notifications you receive
• Frequency Preferences: Set preferred communication frequency
• Channel Preferences: Choose preferred communication channels
• Opt-out Options: Opt out of non-essential communications

🆘 Support & Help

Member Support

Getting Help

• Help Documentation: Access comprehensive help documentation
• Video Tutorials: Watch step-by-step video tutorials
• FAQ Section: Find answers to common questions
• Contact Support: Get help from support team

Support Channels

• Live Chat: Get real-time support via live chat
• Email Support: Submit support requests via email
• Phone Support: Contact support via phone for urgent issues
• In-App Support: Access support directly from the platform

Troubleshooting

Common Issues

• Booking Problems: Solutions for common booking issues
• Payment Issues: Help with payment and billing problems
• Technical Issues: Solutions for technical problems
• Account Issues: Help with account and profile problems

Self-Service Options

• Account Recovery: Recover access to your account
• Password Reset: Reset your password securely
• Profile Updates: Update your profile information
• Settings Management: Manage your account settings

🚀 Tips & Best Practices

Maximising Your Experience

• Complete Profile: Keep your profile up to date for best experience
• Regular Booking: Book tee times regularly to maintain activity
• Lesson Participation: Take advantage of coaching opportunities
• Community Engagement: Engage with other club members

Mobile Optimisation

• App Installation: Install the Progressive Web App for best experience
• Notification Management: Manage notifications for important updates
• Offline Preparation: Prepare for offline use when needed
• Battery Optimisation: Optimise battery usage for mobile use

Security Best Practices

• Strong Passwords: Use strong, unique passwords
• Two-Factor Authentication: Enable 2FA for enhanced security
• Regular Updates: Keep your mobile device updated
• Secure Connections: Use secure connections when accessing the platform

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Need help with a specific member feature? Check out our detailed feature guides for comprehensive information about specific ReadyGolf features.