Privacy Policy

Last Updated: January 2026

ReadyGolf ("we," "us," or "our") operates the ReadyGolf platform, a golf club management and booking service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, date of birth, gender, and profile photo when you create an account.
  • Golf Profile Data: Handicap index, SA Player ID (HNA number), home club affiliation, playing preferences, handedness, and skill level.
  • Booking Information: Tee time reservations, coaching lesson bookings, dates, times, and associated players.
  • Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment partners Paystack and YOCO).
  • Communication Data: Messages sent through the platform, feedback, and support requests.

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Device Information: Device type, operating system, browser type, and unique device identifiers.
  • Usage Data: Pages visited, features used, booking patterns, and interaction times.
  • Location Data: With your consent, GPS coordinates to show nearby clubs and calculate distances.
  • Log Data: IP address, access times, and referring URLs.

1.3 Information from Third Parties

We may receive information from:

  • Golf South Africa / HNA: Handicap information when you link your SA Player ID.
  • OAuth Providers: Google, Apple, or other services when you choose to sign in with those accounts.
  • Golf Clubs: Membership status, wallet balances, and booking history from clubs you're associated with.

2. How We Use Your Information

We use collected information to:

  • Provide Services: Process bookings, manage memberships, and facilitate coaching sessions.
  • Personalize Experience: Recommend clubs, coaches, and tee times based on your preferences and location.
  • Process Payments: Complete transactions and manage club wallet balances.
  • Communicate: Send booking confirmations, reminders, and service updates.
  • Improve Services: Analyze usage patterns to enhance features and fix issues.
  • Sync Handicaps: Update your handicap information with HNA/Golf SA when applicable.
  • Club Operations: Help golf clubs manage their operations, memberships, and analytics.
  • Marketing: With your consent, send promotional offers and newsletters (you can opt out anytime).

3. Information Sharing

We share your information in these circumstances:

3.1 With Golf Clubs

When you book at or join a golf club, we share relevant information (name, contact details, booking details, handicap) with that club.

3.2 With Coaches

When you book a coaching session, we share your contact information, handicap, and skill level with your selected coach.

3.3 Service Providers

We work with trusted partners who help us operate our Service:

  • Payment Processors: Paystack and YOCO for secure payment processing.
  • Cloud Hosting: Vercel and Neon for secure data storage.
  • Email Services: For transactional and marketing communications.
  • Analytics: To understand and improve our Service.

3.4 Legal Requirements

We may disclose information if required by law, court order, or government request.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Secure authentication with password hashing and optional two-factor authentication.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting who can view your data.
  • Secure payment processing through PCI-compliant partners.

However, no system is completely secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information in your account settings.
  • Deletion: Request deletion of your account and associated data.
  • Export: Download your data in a portable format.
  • Opt-Out: Unsubscribe from marketing communications.
  • Location: Disable location services in your device settings.
  • Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, contact us at privacy@readygolf.co.za or use the settings in your account.

6. Data Retention

We retain your information for as long as:

  • Your account is active.
  • Needed to provide you services.
  • Required for legal, accounting, or reporting requirements.
  • Necessary to resolve disputes or enforce agreements.

Booking history and financial records may be retained for up to 7 years for legal and tax compliance.

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa, including countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in.
  • Remember your preferences.
  • Analyze usage patterns.
  • Deliver relevant content.

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., payment providers, social media). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ReadyGolf (Pty) Ltd Email: privacy@readygolf.co.za Address: Cape Town, South Africa

For data protection inquiries, you may also contact our Data Protection Officer at dpo@readygolf.co.za.

This Privacy Policy is provided for informational purposes. For specific legal advice, please consult a qualified attorney.